Privacy Policy
CT's Best Carpet Cleaning (“we”, “us”) runs ctsbestcarpetcleaning.com. This policy explains what information the website collects, how we use it, and the choices you have.
Information you give us
When you send our quote form we receive your first and last name, phone number, email address, the services and town you choose, how you heard about us, and anything you write in the message box. The form is delivered to us by email. We use it only to reply to you, prepare your quote and schedule your cleaning.
If you call, text or email us, we receive your phone number or email address and whatever you choose to share, and use it to reply and schedule your cleaning.
Information collected automatically
Like most websites, our hosting provider records basic technical data (such as IP address, browser type and the pages requested) to deliver the site and keep it secure.
We use Google Analytics and Google Tag Manager to understand how visitors use the site — for example which pages are viewed and whether the quote form, a phone link or a text link was used. These services use cookies and similar technologies, and Google may use the data as described in its own policy. You can block cookies in your browser settings or install the Google Analytics opt-out add-on. Learn more in how Google uses information from sites that use its services.
Our quote and booking forms ask a quick question, or use Cloudflare Turnstile, to tell people from spam bots. Turnstile works by having Cloudflare check technical information about your browser and device; see the Cloudflare privacy policy.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps and session replay, to improve and market our products and services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. We also use this information for site optimization, fraud and security purposes, and advertising. Text you type into our quote and booking forms is masked and not recorded. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
How we share information
We do not sell your personal information. We share it only with service providers that help us run the website and deliver email, when required by law, or to protect our rights and safety.
How long we keep it
We keep quote requests and customer records only as long as we need them to serve you and for our normal business records.
Security
The site is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Children
This website is not directed to children under 13, and we do not knowingly collect their information.
Links to other sites
Our site links to other websites, such as Google and Facebook. Their privacy practices are governed by their own policies.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Questions about this policy or your information? Call (860) 609-2662 or email info@ctsbestcarpetcleaning.com.