Frequently Asked Questions

• How long does it take carpet to dry after a cleaning?

  On average it can take 6-10 hours to completely dry. This will depend on what time of the year it is. Certain temperatures can cause it to dry faster or slower. We’ll also youse some powerful fans to help speed the drying process as much as possible

• What kind of equipment do you use?

  We use a Butler Truck Mount – one of the best on the market. It carries its own treated water so that we never have to use any of yours.

• How soon can I walk on my carpets after they have been cleaned?

  You may walk on the carpets right after as long as your feet are clean. But we do recommend you stay off of them for at least 2 hours.

• Can you clean rugs over hardwood floor?

  We can clean rugs over hardwood floors using a tarp but you may need to find a place to let it dry if it has to be soaked.

• How can I prepare for my appointment?

  • Make sure to know what stains you want to point out to us before we show up
  • Clean up any messes like toys or clothes on the floor. Leave the floor clear of any clutter
  • If you have any small light pieces of furniture, move those to a spot that will be out of the way
  • Move anything that is breakable to a safe spot
  • Make sure to have your pets in a safe place away from the rooms being worked on

• How often shoul I clean my carpets?

  To keep your carpets looking and performing it’s best, it is manufacture recommended to have a professional cleaning every 6-12 months

• Are all carpet cleanings the same?

  One of the most frequently asked questions we get is if all carpet cleanings are the same.

  In short, no, and here’s the determining factors:

  • Product/Solutions Used
  • Chemistry Knowledge and Understanding
  • Equipment, Extraction Temperature and Pressure
  • Method of Use (Hot Water Extraction or VLM)
  • and more!

• Do you service on the weekends?

  We service on Saturdays. Sundays only for emergency.

• Are your cleaning products kid and pet friendly?

  Our products are pet and human friendly. We don’t use anything we wouldn’t use in our own home.

• What is your average carpet cleaning time?

  The time it takes to clean the carpets depends on how much attention the carpet needs and the soil levels.

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